November 28, 2023

Unlock Productivity: Enhance Workflows With OpenFin’s ServiceNow Integration

Today, we’re excited to announce an integration with ServiceNow that addresses this challenge by providing a seamless and integrated experience around ServiceNow®.

ServiceNow Integration

The High Cost of the “Toggle Tax”

Enterprises are suffering from a "toggle tax," according to a Harvard Business research report published in 2022. They found that workers switched back and forth between different apps on their desktops 1,200 times a day. This totals up to four hours a week spent reorienting themselves after toggling—in context this is 9% of their workday.

Today, we’re excited to announce an integration with ServiceNow that addresses this challenge by providing a seamless and integrated experience around ServiceNow®. Our ServiceNow integration is the latest addition to our suite of integrations helping you unify your best-of-breed and 3rd party apps with OpenFin.

Our out-of-the-box integration connects OpenFin Workspace’s productivity-enhancing features to the Now Platform™ including an app launcher, notification center, universal search, an enterprise browser with default interoperability, and app store capabilities. These components help simplify the end-user experience, unifying the Now Platform with OpenFin Workspace.

Effortlessly Connect OpenFin and ServiceNow

OpenFin’s ServiceNow integration empowers developers to create unique end-user experiences and boost engagement on the Now Platform unifying Now Platform data to other desktop apps via OpenFin Workspace.

  • Simplifies the complexity of authentication and establishes connectivity between OpenFin Workspace and Now Platform
  • Decreases development time/costs and increases employees' productivity with seamless access to Now Platform
  • Enables workflow creation so end-users can lookup contacts, cases, tasks, and other information from OpenFin Home
  • Extends user journeys into and out of ServiceNow with Now Platform pages launched in context

Enhance Workflows for Increased Employee Productivity

With OpenFin, you can enhance your employees’ workflows even further by accessing ServiceNow in Workspace. And with instant access to ServiceNow data and the ability to communicate seamlessly inside and outside of ServiceNow, you can deliver services quickly and effectively. You can extend workflows between ServiceNow and other desktop apps by effortlessly sharing context with interoperability in both directions. This integration is available with Integration Hub and supports Financial Services Operations (FSO), Customer Service Management (CSM), IT Management, Governance, Risk, and Compliance.

Get Started With Our New ServiceNow Integration

Our ServiceNow integration is available for instant deployment on the ServiceNow Store for existing OpenFin customers.

To view the OpenFin Workspace & ServiceNow Integration or interested in learning more, please click here.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. 

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