Unified Workspace for Contact Centers
Contact Center Software That Makes Customer Support Easy
OpenFin unifies your existing contact center applications and empowers your agents to provide better customer experiences by spending less time finding information across different apps and more on delivering service.
Next-Gen Agent Experience
A Single Pane of Glass
Unify all of your agents’ apps to help them get more done in less time. Enable them to manage their workflows across multiple channels from one central place.
User-Friendly Interface
Workspace provides an intuitive environment for agents so they can deliver exceptional service.
Integrate Your Existing In-House Apps
Integrate them with OpenFin with just a few lines of code to deliver the best workflow experiences—no need to rip and replace.
Open and Flexible
Have complete control and flexibility. Customize Workspace with your branding and themes so you can create the productivity platform that's exactly right for you.
All Your Contact Center Apps. One Workspace.
OpenFin takes the hassle out of your workflows, so you can focus on what truly matters.
Improved Customer Experience
Up to 50% of each contact center call is silent. Our all-in-one workplace will help agents spend less time finding information across different apps and more on problem-solving.
Higher Agent Productivity
15% of agent time is spent re-keying data across apps. Decrease time spent on manual data entry by automating data flows with OpenFin’s interoperability capabilities.
Calculate your ROI with OpenFin Workspace
Find out how OpenFin can save you time and money in 7 questions.
Accelerate Agent Onboarding
On average it takes 70 days to onboard a new agent. With a unified workspace, guided workflows, and an intuitive design, onboarding is quicker and more effective.
Reduce Agent Turnover
60% of agents say they lack the operational tools to deliver great customer experiences. Causing an average turnover rate between 30-45% annually. Improve agent retention by giving them a better digital workspace experience.
Better Customer Experiences with a Seamless Single Pane of Glass
Today, organizations need to transform contact center technology so they can make customer service the best it can be.
Download our white paper to learn how OpenFin transforms contact centers.
Get Started with OpenFin
Optimize workflows to deliver exceptional customer experiences. Sign up for a demo to see how OpenFin boosts agent productivity.