Unified Workspace for Contact Centers

Contact Center Software That Makes Customer Support Easy

OpenFin unifies your existing contact center applications and empowers your agents to provide better customer experiences by spending less time finding information across different apps and more on delivering service.

Call center technology

Next-Gen Agent Experience

A Single Pane of Glass

Unify all of your agents’ apps to help them get more done in less time. Enable them to manage their workflows across multiple channels from one central place.

User-Friendly Interface

Workspace provides an intuitive environment for agents so they can deliver exceptional service.

Integrate Your Existing In-House Apps

Integrate them with OpenFin with just a few lines of code to deliver the best workflow experiences—no need to rip and replace.

Open and Flexible

Have complete control and flexibility. Customize Workspace with your branding and themes so you can create the productivity platform that's exactly right for you.

All Your Contact Center Apps. One Workspace.

OpenFin takes the hassle out of your workflows, so you can focus on what truly matters.

Call center technology screen

Improved Customer Experience

Up to 50% of each contact center call is silent. Our all-in-one workplace will help agents spend less time finding information across different apps and more on problem-solving.

Call center notification screen

Higher Agent Productivity

15% of agent time is spent re-keying data across apps. Decrease time spent on manual data entry by automating data flows with OpenFin’s interoperability capabilities.

Calculate your ROI with OpenFin Workspace

Find out how OpenFin can save you time and money in 7 questions.

ROI Calculator Screen

Accelerate Agent Onboarding

On average it takes 70 days to onboard a new agent. With a unified workspace, guided workflows, and an intuitive design, onboarding is quicker and more effective.

Reduce Agent Turnover

60% of agents say they lack the operational tools to deliver great customer experiences. Causing an average turnover rate between 30-45% annually. Improve agent retention by giving them a better digital workspace experience.

OpenFin Workspace Dock for Call Centers

Better Customer Experiences with a Seamless Single Pane of Glass

Today, organizations need to transform contact center technology so they can make customer service the best it can be.

Download our white paper to learn how OpenFin transforms contact centers.

Better Customer Experiences with a Seamless Single Pane of Glass

Get Started with OpenFin

Optimize workflows to deliver exceptional customer experiences. Sign up for a demo to see how OpenFin boosts agent productivity.